Customer Experience Crew


Tullamarine, VIC

Posted 9/20/2019

The URBNSURF mission is to build and operate world-class surf parks in Australia – starting with URBNSURF Melbourne on Airport Drive, Tullamarine – that deliver high quality man-made waves and authentic surfing experiences to new and existing surfers of all ages, experience and ability.

Our strategic intent is for URBNSURF Melbourne to be commercially successful, and be seen as the market leader in the creation of authentic surf experiences.

Within this context, the Customer Experience Crew will contribute to the strategic intent by ensuring exceptional customer experiences are delivered to our guests while at URBNSURF Melbourne, including at ticketing, in providing tailored assistance and managing guest queries, while shopping at Lagoon Supply Co. (our surf shop), and when hiring boards, wetsuits and other surf hardware from our Surf Rental store.

Benefits and perks

-URBNSURF Melbourne is Australia’s first surf park
-URBNSURF has projects in Melbourne and Sydney with plans to develop multiple locations across Australia over the next few years
-Extensive opportunities to #surfmore!

Required skills and experience

-Customer service experience, with proven experience in ticketing, guest services, retail and/or hire operations being preferred
-First Aid Certificate
-Working With Children Check
-Hands on problem solver
-Detail oriented
-Critical thinker
-Superior fluency in spoken and written English, with proficiency in other languages a bonus!

URBNSURF will assist Customer Experience Crew to achieve and maintain relevant qualifications during their employment.

This is a key role within the URBNSURF Melbourne business that will allow you to make your mark on our organisation, while participating in an exciting, high growth venture.

If this sounds like you, APPLY NOW! 

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